Frequently Asked Questions
Do you accept returns?
At this time, all sales are final, and we do not accept returns or exchanges. Please make sure to review product details, sizing, and descriptions carefully before completing your purchase.
While we thoroughly inspect every bag before it ships, slight imperfections or irregularities can occur — it’s part of the charm of handmade craftsmanship. If you receive a bag with a flaw or issue, please don’t hesitate to reach out to us via email. We’ll be happy to work with you to find a fair solution.
As part of our Circular Fashion Initiatives, we offer a Bag Repair Program to extend the life of your crochet bag. If your bag needs minor repairs, please reach out to us—we’ll do our best to restore it or guide you in giving it a second life. Our goal is to promote mindful consumption and ensure that each D.PUIN piece continues to be loved for years to come.
Can I cancel or modify my order?
Once an order has been placed, it is processed immediately. If you need to make any changes or cancel your order, please contact us as soon as possible. While we cannot guarantee changes, we’ll do our best to assist you.
What if I receive a damaged or defective item?
We take great care in the quality of our products. If your item arrives damaged or defective, please reach out to us within 3 days of receiving your order with photos and a description of the issue. We’ll work with you to resolve the problem.
How do I make sure I order the right size?
We provide detailed product images to help you choose the right size. If you're unsure, feel free to contact our support team for guidance before placing your order.
Can I exchange an item for a different size or color?
Unfortunately, we do not offer exchanges at this time. Please double-check your selections before finalizing your purchase.
How long does shipping take?
Shipping times vary based on your location and the shipping option you choose. You’ll receive an email with the shipping information after the checkout. For more details please check the Shipping and Taxes page.
How can I contact customer support?
If you have any questions or concerns, feel free to contact us at dpuincompany@gmail.com, and we’ll be happy to assist you.
